When contracts are not delivering the expected benefits, when services are performed below acceptable minimal levels and when conflicts arise over interpretations, which cannot be resolved within the existing
governance, relations are at risk.

Our methodology for Contract and Supplier Relation remediation focusses on increasing the value of the
existing relationship and the contracts in place. It is this additional value creation which is in general the key to
the resolution of the dispute and allows to continue the relationship avoiding additional transformation costs.
The Glownexus Methodology is called MECS and has the following components:

• Map the Issues and Problems: 360 degree due diligence in how parties see the relationship.
• Establish the Facts: Contract clauses & delivery performance. What are the dependencies?
• Create the Future: What additional value can be created for the recipient? How can the performance be improved?
• Settle the outstanding claims and create mechanism to avoid similar situations and rewrite contract clauses

Some cases had already moved to (Alternative) Dispute Resolution and resolution could be accelerated with our support.